Refund policy

Return & Refund Policy

At Seasia, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, or exchanges are accepted.

Returns

We accept returns if the product:

  • Is unused, unopened, and in its original packaging

  • Is returned within 7 days of delivery

  • Is in the same condition as received

To initiate a return, please contact us before sending any item back.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or damaged products

  • Products without original packaging

  • Items purchased during clearance or special promotions

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, depending on the situation.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or exchange at no extra cost.

Return Shipping

  • Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

  • Shipping charges are non-refundable.

Order Cancellation

Orders can only be canceled before dispatch. Once shipped, the order will be treated as a return.

Contact Us

For return or refund requests, please contact us at:

📧 Email: info@seasia.shop